Finally, Apple has acknowledged defeat when it comes to its MacBook “butterfly switch” keyboards.
On Friday, the company said it would change “a small percentage of keyboards in definite MacBook and MacBook Pro models” whose characters or letters repeat surprisingly, characters or letters don’t emerge or whose keys feel “sticky” or not respond consistently.
Every model listed which is ranging from 2015’s 12-inch Retina MacBook to 2017’s 15-inch MacBook Pro and uses the butterfly switch design Apple first rolled out with its computer revamp in the year 2015. Both first and second generations of the butterfly switch design are covered in the service plan, and the MacBooks has covered under the repair plan which includes models with and without the Touch Bar option.
Apple, in a statement, said that, reiterate the limitations of the service program but doesn’t give more details about the number of devices impacted.
Apple or an Apple Authorized Service Provider will scrutinize the customer’s device to authenticate the eligibility and then also perform the service free of charge. Service might involve the replacement of one or more keys or might be the whole keyboard.
Apple also added that customers who have already paid for some repair associated issues to the service program could contact the company to get a refund for the service cost directly.
Apple rolled out some new keyboard design in 2015 which is an effort to make its laptops even lighter and thinner than in the past few years. The butterfly switch replaced the traditional “scissor” mechanism below each key and was meant to be more constant, comfortable and responsive.
But instantly, some of the users complained about the experience of the new keyboards and said that a fragment of dust could easily damage them. Some have said that they have had to go a week or more without their computer or devices while the Apple replaced not only the unresponsive key but possibly also considered part of their MacBook. And the fix is not as much cheap.
In any case, almost three proposed class action lawsuits have been filed against the Apple over the use of the butterfly switch.
Apple, in reply to the butterfly switch complaints, a year ago published a webpage that outlining how to clean the keyboard by using a can of compressed air. But some users have said that it doesn’t work properly. But now by launching a replacement program, Apple emerges to confess that the problem is worse than it earlier thought.
The program covers up the MacBook and MacBook Pros for almost four years after purchase. Apple also noted that the service program doesn’t widen the standard warranty of the computers.